Return & Refund Policy
Effective Date: 04-04-2022
At Idis India, we take pride in designing, manufacturing, and supplying high-quality electrical and electronics enclosures, solar components, and custom solutions. This Return & Refund Policy outlines the terms and conditions for cancellations, refunds, and related matters. By placing an order on our website, you agree to the terms set forth below.
Return Policy
Due to the nature of our business and the technical specifications of our products:
We do not accept returns for any sold product—whether purchased online or through a retail/distributor channel.
This includes custom-fabricated enclosures, solar panel accessories, and all molded components.
Note: All orders are considered final once placed.
Order Cancellations
You may request cancellation only before the order has been processed or shipped. Processing generally occurs within 1–2 working days of order confirmation.
Cancellations must be requested via email at info@idisindia.com.
If eligible, refunds for prepaid orders will be processed within 7–10 business days to the original payment method.
Once the product is shipped, no cancellation or refund will be entertained.
Refund Eligibility
Refunds may be issued under the following circumstances:
If the ordered product is out of stock or discontinued
If the order is cancelled before dispatch
If Idis India cannot fulfill the order due to unforeseen operational issues
Refunds are not issued for dissatisfaction, wrong ordering by the customer, or damage during shipping.
Damaged or Defective Products
While we take great care in packaging and quality inspection:
Transit damage is the responsibility of the courier. Please inspect the package upon delivery and refuse to accept visibly damaged packages.
In the rare case of a manufacturing defect, please notify us within 48 hours of delivery with:
Clear photographs of the defect
Invoice and order number
Unboxing video (if possible)
Such cases will be reviewed and addressed individually, at the sole discretion of Idis India.
Exchanges
We currently do not offer product exchanges. Each product is made and dispatched based on specific requirements, often customized. Please ensure all technical details and compatibility are verified before placing the order.
International Orders
No returns, refunds, or exchanges are offered on international shipments.
Orders once shipped internationally cannot be cancelled.
Any customs duties, taxes, or delays in the destination country are the sole responsibility of the buyer.
Warranty Disclaimer
Unless expressly stated, products do not carry a standard warranty. Any guarantees or after-sale support must be pre-agreed in writing or as part of a formal quotation.
For technical issues post-installation, our team may offer technical guidance but not product replacement unless clearly warranted.
Product Availability
Due to fluctuating demand or raw material availability, we may limit product quantities or cancel orders even after initial confirmation.
In such cases, you will be notified and a full refund will be issued.
Your Consent
By making a purchase through our website or authorized channels, you consent to the terms of this Return & Refund Policy.
Changes to This Policy
We reserve the right to update this policy at any time. All changes will be posted on this page with the revised effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.
Contact Us
For refund-related questions, order support, or policy clarification, please contact us:
Email: info@idisindia.com
Phone: +91 6354245533
Web: www.idisindia.com/